ba99c Privacy Policy
ba99c takes the security of your personal information seriously. This policy describes in detail how we collect, use, and protect your data.
1 Introduction and Scope
ba99c ("we", "us", or "the platform") is an online casino and betting service operated for Bangladeshi players. By accessing our website ba99c.cam or creating an account, you agree to the terms of this privacy policy.
This policy covers the following:
- What types of personal information we collect
- How and why that information is used
- Our policy on sharing information with third parties
- The steps taken to protect your information
- Your rights and how to manage your data
This policy applies only to data processing related to ba99c services. Third-party websites or services are governed by their own privacy policies.
2 Information We Collect
ba99c collects your information in several ways. Details are provided below:
2.1 Information You Provide
Information you voluntarily provide during account registration and subsequent use of our services includes:
- Full name and date of birth
- Email address
- National ID or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)
- Transaction history
- The content of your communications with customer support
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Time of website visits, page view patterns, and navigation behaviour
- Information obtained from cookies and similar tracking technologies
- Session data and login activity logs
2.3 Identity Verification Information (KYC)
To ensure responsible gaming and financial security, we follow a Know Your Customer (KYC) process. This process may require copies of government-issued identification and address verification documents.
3 Purpose of Data Use
ba99c uses your personal information only for specific, clear, and lawful purposes. Those purposes are outlined below:
3.1 Service Operation and Improvement
- Creating, managing, and securing accounts
- Processing deposits, withdrawals, and transactions
- Maintaining gaming history and bonus records
- Resolving technical issues and improving the platform
3.2 Customer Support and Communication
- Providing assistance via live chat and email
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you of promotional offers and updates with your consent
3.3 Security and Fraud Prevention
- Detecting fraud, money laundering, and suspicious activity
- Preventing unauthorised access to accounts
- Meeting legal obligations
- Enforcing responsible gaming policies and minimum age verification (21+)
3.4 Analytics and Service Improvement
- Analysing and improving the user experience
- Monitoring platform performance
- Planning new products and features
4 Sharing Information with Third Parties
ba99c does not sell your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:
4.1 Service Provider Partners
We work with trusted third parties on a contractual basis to operate our services. These include payment processing services, game software providers, identity verification agencies, and cloud hosting providers. These parties may use the information only to provide the required services, and they are bound by strict confidentiality agreements.
4.2 Legal Obligations
If ba99c is required to disclose information by a court order, regulatory directive, or applicable law, it will be obligated to do so. In such situations, we will always disclose only the minimum information necessary.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user data may be transferred. In such cases, we will notify you in advance and the new party will ensure the same standard of privacy protection.
5 Cookies and Tracking Technologies
ba99c uses cookies and similar technologies on its website to help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for security.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to monitor and improve platform usage.
5.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6 Data Security Measures
ba99c has adopted industry-standard technical and organisational measures to keep your personal information secure:
- SSL Encryption: All data transmission on our website is secured by SSL (Secure Socket Layer) encryption technology.
- Data Encryption: Sensitive information (such as passwords and financial data) is encrypted when stored.
- Access Controls: Only authorised staff can access your information, and they have committed to confidentiality obligations.
- Regular Security Audits: Our systems undergo regular security reviews and vulnerability assessments.
- Firewalls and Intrusion Detection: Suspicious activity is automatically detected and blocked.
7 Data Retention Period
ba99c retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as legal obligations require. Specifically:
- Account information is retained for as long as the account remains active.
- Records of financial transactions may be retained for an extended period to meet legal requirements.
- Even after an account is closed, some information may be kept for a defined period in accordance with regulatory requirements.
- If marketing consent is withdrawn, the relevant information is deleted as soon as possible.
8 Your Rights
ba99c recognises the following rights in relation to your personal information:
8.1 Right of Access
You may request details of your personal information held by us at any time.
8.2 Right to Rectification
If your profile contains incorrect or incomplete information, contact our support team to have it corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
You may opt out of promotional communications at any time. To do so, email [email protected] or let us know via 24/7 live chat.
8.5 Right to Lodge a Complaint
If you have any concerns about how we process data, contact us directly. We will take every complaint seriously.
9 International Data Transfers
Although ba99c is primarily a Bangladesh-focused service, our technical infrastructure may operate on servers located in various countries. Even when data is transferred to another country, we ensure that protection is maintained in accordance with applicable international standards.
Such transfers are covered by appropriate contractual safeguards that maintain the privacy and security of your information.
10 Protection of Minors
ba99c is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration and is re-verified during the KYC process.
If we become aware of an account belonging to a minor, we will immediately close that account and delete the associated information.
11 Policy Changes and Updates
We may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a notice on the website.
If you continue using the platform after changes take effect, you are considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
We generally try to respond to your request as quickly as possible. Your privacy matters greatly to us.